golde Privacy Policy

golde is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to all services provided through the goldebet.cam website and related mobile applications.

By registering an account on this website or using our services, you are considered to have agreed to the terms of this policy. To learn the full terms of using our services, please read the Terms and Conditions page, which contains detailed information about user rights and responsibilities.

This policy has been prepared in accordance with Bangladeshi law and applicable international data protection standards. golde's aim is to ensure the highest level of protection for users' personal information and to manage data transparently.

golde collects information from users at various stages. The categories of information collected are detailed below.

2.1 Information Provided at Registration

When creating an account, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport number (for identity verification)

2.2 Transaction Information

When making deposits and withdrawals, we retain records of transactions completed through bKash, Nagad, Rocket, or Upay mobile banking services. This includes the transaction amount, time, mobile number, and transaction ID.

2.3 Technical Information

Information collected automatically when using the website or app:

• IP address and device identifier
• Browser type and version
• Operating system
• Time of website access and navigation patterns
• Login and logout times

2.4 Gaming Activity Information

golde stores information about which games you have played, how much you have bet, and your gaming history. This information is primarily used for responsible gaming operations and fraud prevention.

2.5 Support Service Information

If you seek support via live chat or email, records of those conversations are kept, which are used to improve service quality.

golde uses the collected information for the following purposes:

1. Account management and identity verification: To ensure account security through registration, login, and OTP verification.
2. Transaction processing: To carry out deposits and withdrawals and to maintain records of them.
3. Service improvement: To improve the quality of the platform by analysing users' gaming activity.
4. Customer support: To resolve issues and answer questions. Support is provided in Bengali and English via 24/7 live chat and email.
5. Promotional communications: To send notifications about bonuses and offers, subject to your consent.
6. Fraud prevention: To detect suspicious activity and maintain platform security.
7. Responsible gaming: To identify patterns of excessive gaming and provide assistance to users. More information is available in the Responsible Gaming section.
8. Legal compliance: To comply with applicable laws and regulations.

golde does not sell your personal information to third parties or rent it out for commercial purposes. However, information may be shared in a limited way in the following circumstances:

4.1 Service Providers

Necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), game software providers, and technical infrastructure management. These organisations operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to relevant authorities pursuant to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

4.3 Fraud Prevention

If evidence of money laundering or fraud is found on the platform, the relevant information may be handed over to the authorities.

4.4 Business Changes

In the event of a change of business ownership or a merger, user information may be transferred to the new owner. Users will be notified in advance if this occurs.

golde employs modern technical and administrative measures to protect user information. Every connection is secured with SSL (Secure Socket Layer) encryption technology, which prevents third-party access during data transmission.

Passwords are stored using strong hashing algorithms, so no one can ever view a password in plain text. Financial transaction data is processed within the payment gateway's own secure environment.

5.1 Access Control

Only authorised staff have access to user information, and even then only to the extent required for their specific duties. All internal access is logged and reviewed regularly.

5.2 User Responsibility

Users also have some responsibility for the security of their account: use a strong password, do not share your login details with anyone, and notify our support team immediately if you notice any suspicious activity.

golde retains user information for as long as the account is active or as needed to provide services. Even after an account is closed, information may be kept for a defined period for the following reasons:

• For legal obligations and the need to maintain financial records
• For potential fraud or dispute resolution needs
• For the applicable period required for financial auditing

After the retention period ends, information is securely deleted or anonymised in a way that makes it impossible to identify any individual.

The golde website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve the functionality of the website.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, remembering language preferences, and ensuring security. Without them, the platform does not function properly.

7.2 Analytical Cookies

These cookies are used to understand how users interact with the site. The information collected is analysed in aggregated and anonymous form.

7.3 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

Every user registered with golde has certain rights regarding their own information:

1. Right to access: You may submit a written request to find out what information we hold about you.
2. Right to correction: If any of your information is incorrect, you may request that it be corrected.
3. Right to deletion: Where there is no legal obligation preventing it, you may request that specific information be deleted.
4. Right to object to processing: You may object to the use of your information for specific purposes.
5. Right to portability: You may request to receive your information in a structured format.
6. Right to withdraw consent: Consent given for promotional communications may be withdrawn at any time.

To exercise these rights, please contact the support team. Requests are generally answered within 30 working days. For more information about us, you may visit the About Us page.

All golde services are for persons aged 21 or older only. If anyone under 21 uses this site and we become aware of it, that account will be closed immediately and all related information will be deleted.

We attempt to prevent access by minors by verifying date of birth at registration. If a parent or guardian suspects their child is using this site, please notify our support team without delay.

golde reserves the right to amend or update this privacy policy as needed. If any significant changes are made, users will be notified via their registered mobile number or email, or a clear announcement will be posted on the site.

The date of any change will always be noted at the top of this page as "Last Updated". Continued use of the site after changes have been made will be considered acceptance of the updated policy. For more information, please see our FAQ section.

If you have any questions, concerns, or requests regarding this privacy policy, you may contact us:

• Live Chat: Chat with us directly 24/7 from any page on the site
• Email: [email protected]

The support team provides assistance in both Bengali and English and aims to resolve any privacy-related requests as quickly as possible.